- HOW TO
- PAYMENT METHODS
- CANCELLATIONS POLICY
- RETURNS / EXCHANGES POLICY
- ADDITIONAL INFO
Step 1. Enter your size and quantity of the product you choose to order. Click ADD TO CART.
Step 2. Confirm that you have the correct products and sizes in your shopping cart and click CHECKOUT to proceed.
After we have confirmed your order, we will send out your order information in detail to the email you have submitted.
- American Express
- Apple Pay
- Google Pay
- At a convenience store (service fee: plus 185 JPY)
- With Pay-easy (service fee: plus 190 JPY)
Only applicable within 12hours after placing an order. Contact us through our form or email us at firstname.lastname@example.org
Your item/s will arrive within 2 business days after the order has been confirmed. As soon as we ship out your item/s, you will receive an email with a tracking number.
＊Any reserved items will only be shipped out once they are restocked. This information will be available on each product page.
International Shipping: carried out by DHL Express
Item/s will arrive within 1〜14 business days after the order has been confirmed. As soon as we ship out your item/s, you will receive an email with a tracking number.
Shipping fees will vary depending on the area.
- Asia: 1650 JPY
- Oceania: 1,980 JPY
- Europe 1: 2,420 JPY
- North America: 2,640 JPY
- South America areas and Europe 2: 3,850 JPY
AMATERAS is not responsible for any customs and taxes applied to your order. Customers are responsible for all fees imposed during or after shipment (tariffs, taxes, etc.).
⑤RETURNS / EXCHANGES POLICY
Unfortunately, we only accept exchanges.We are unable to accept returns due to personal reasons.
We accept exchanges within 5 days, starting from the day your order was delivered.
You can always edit personal information in MY ACCOUNT. You may also email us at email@example.com.
You may select our gift service as you wish when you add an item to your shopping cart. Let us know if you’d like all items to be wrapped together, or as a single item.
You may wash and iron all items. However, to keep them in best condition, please follow laundry instructions printed on the inner tags. We recommend the use of a laundry net along with garment steamers, especially for satin pieces.
For any other inquiries, please send us a message through our contact form, or email us at firstname.lastname@example.org.